Refund & Return Policy

Our policy on cancellations, refunds and returns.

Last updated: November 2026.

At Pizzateria R&Q we want every order to arrive fresh and tasty. Because our food is prepared fresh to order, the following policy applies.

Order Cancellations

You may cancel an order by calling us as soon as possible after placing it.
Once food preparation has started, we may not be able to cancel the order.

Problems With Your Order

Please contact us immediately, and in any case before finishing the food, if:

You received the wrong item, size or flavor.
An item is missing from your order.
There is a quality problem with your food.

Please keep the food and packaging and, if possible, share a photo. After reviewing the issue we may offer a replacement of the item, a credit on your next order, or a refund of the affected item, at our discretion.

Returns

For food safety reasons, food items cannot be returned once they have been delivered or collected, except where the order was incorrect or there is a genuine quality issue as described above.

Refunds for Online Payments

If online payment is enabled and a refund is approved, it will be returned to the original payment method. Processing times depend on your bank or payment provider.

Non-Refundable Cases

Orders that were delivered correctly but are no longer wanted.
Delays caused by an incorrect address or the customer being unavailable.
Complaints made after the food has been fully consumed.

Contact Us

Pizzateria R&Q
Sindhi Hotel, Liaquatabad, Karachi, Pakistan
Phone: 0336 8292621
Email: Pizzateria1@gmail.com